Refund, Exchange & Cancellation Policy

1. Refund Policy:

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a refund within 7 days of the purchase date.

• Refunds are processed back to the original payment method.
• Items must be unused, in original packaging, and in resellable condition (if applicable).
• Shipping fees are non-refundable.

2. Exchange Policy:

Exchanges are accepted within 7 days of receipt.

• Items must be unused and in original condition.
• Exchange is subject to availability.
• If the requested item is unavailable, a refund or store credit will be offered.

3. Cancellation Policy:

Orders may be canceled within 24 hours of placement, provided they have not been processed or shipped.

• To request a cancellation, please contact us at contact@hanaerituals.com.
• Once an order has been shipped, it cannot be canceled but may be eligible for return.

4. How to Request a Refund or Exchange:

Please email us at contact@hanaerituals.com with your order number and the reason for your request. Our team will respond within 3 business days with the next steps.

Note: We reserve the right to deny a refund or exchange if the item does not meet the above conditions.